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Pure Holidays Cruises & Pure Holidays are trading names of Pure Holidays Limited, a company registered in England and Wales Company No 10955726. Pure Holidays (ABTA P8875) is a trading division of Barrhead Travel Services Ltd, except where otherwise specified, act only as an agent or sub-agent in respect of all bookings we take and/or make on your behalf including all online bookings. All cruise holiday bookings are subject to your chosen cruise lines terms & conditions, which you receive as part of your booking confirmation when not booking as part of a package

Booking Terms & Conditions

All bookings made through us are subject to your chosen cruise lines terms & conditions as outlined on their website &/or as per the booking confirmation documents. 

In addition, as we are part & a trading division of Barrhead Travel Services Ltd, your booking will be subject to their booking terms and conditions, which a full copy of these can be found via the below link.

Failure to meet any of these conditions, may result in your holiday being cancelled at loss your own expense. It is guests responsibility to ensure they are aware of all requirements for travel including but not limited to passport, visas, vaccinations, medical & mobility restrictions - details of these can also be found below:

Except where otherwise specified, we Pure Holidays act only as an agent or sub-agent in respect of all bookings we take and/or make on your behalf through are contractual agreements at Barrhead Travel. These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s).

We can book you a package holiday with one company or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the supplier(s) or for the services provided by them.

The supplier's Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. 

Our Agency Terms are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it

General Conditions

All guests named on a booking are required to provide the following to book with us - Must have a valid UK contact number, email & residential address (includes Channel Isles & Isle of Man) and you are a UK resident. If you are unable to provide these details, we can't assist with you booking.

IP address are collected at the time of quotations, email us enquiries & booking online, these are automatically checked to ensure that you meet the criteria for booking with us. Failure to meet the requirements for booking with us, can result in your quotation/email request being rejected automatically, when booking online your booking will be cancelled at loss of any monies paid as per the terms & conditions outlined in 1.1 listed below.

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these booking conditions. In order to confirm your chosen arrangements, you must pay a deposit as required by the supplier of the arrangements in question (or full payment if requested at the time of booking). You must also pay all applicable insurance premiums and booking fees.

Your booking is confirmed and a contract between you and the supplier will exist when we send you confirmation on their behalf. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us (Pure Holidays/Pure Holidays Cruises).

Any changes to the details may incur a charge determined by the supplier(s) booking conditions. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements.

The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons.

Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the European Union or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request.

1. Booking and payment: 

When booking any holiday a deposit or full holiday cost if booking is made within due balance date is required to secure your holiday, failure to do so will result in your holiday being cancelled, we will notify the supplier who may charge cancellation fees set out in their booking conditions, which you will become liable for.

If you have paid a deposit, you must pay any outstanding balance by the balance due date as set out in your Pure Holidays booking confirmation you receive via email once you have booked your holiday.

If any outstanding balance is not received by the balance due date, which can be found on your Pure Holidays booking confirmation, balance reminder email and within your Manage my Booking on our website, we will notify the supplier(s) & your booking will be cancelled down at applicable charges/fees set out in their booking conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned via our ABTA Trust Account, with the exception of bookings covered by an ATOL.

In addition to any supplier cancellation fees, we reserve the right to apply a discretionary late charge/penalty of £10 per day for every day that your balance is overdue by the balance date provided. This is set to a maximum of 30 days (£300 total) & will be applied to your overall booking total to paid in addition to your total holiday cost.

Any money paid to us in respect of a booking covered by an ATOL is held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to our obligation to pay it to the ATOL Holder for so long as the ATOL Holder does not fail financially. If the ATOL Holder does fail financially, any money held at that time by us or subsequently accepted from the consumer by us, is and continues to be held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the ATOL Holder.

Note: Please note we accept payments via Debit/Credit Cards, Bank Transfers, Cash (on request only), secure transactions via email and secure online transactions with online bookings. We unfortunately do not accept American Express.

1.1 Online Bookings:

For all online bookings Pure Holidays Cruises & Pure Holidays, except where otherwise specified, act only as an agent.  All bookings are subject to standard booking terms & conditions. All cruises are ABTA & ATOL protected & all flights booked online are provided via your chosen cruise line and you will be protected by their ATOL certificate - flights may also be indirect. 

To make any booking online the following must be provided & you will be asked to confirm this on the Payment page:

-  Lead guest in each cabin must be aged 21 years or older at the time of travel with Princess Cruises & MSC Cruises (US sailings only) & at least 18 years or older at the time of travel with Cunard, P&O Cruises & MSC Cruises.

-  You have a vaild UK contact number, email & residential address (includes Isle of Man & Channel Islands) and are a UK resident. IP Address and postcodes are collected & use to verify you are a UK resident.

- You must also notify us of all medical, mobility or dietary-linked requirements as soon as you have made you booking, failure to notify us as soon as possible may result in your holiday being cancelled or you being denied boarding at your own expense.

Should you proceed to book online and you fail to meet all of the above, your cruise will be cancelled with the loss of any payments made at time you booked online. You may also be subject to your chosen cruise lines cancellation terms & conditions in additional the above loss of any payments made. 

2. Accuracy of Prices & Itineraries

We will endeavour to have the most accurate pricing/availability, on occasions these maybe incorrect & we reserve the right update/amend/remove where accordingly. All prices & available rooms shown are subject to live availability in your chosen cruise lines reservation system.

Cruise itineraries shown on the website may change & we endeavour to have the most accurate itineraries possible, on occasions these maybe incorrect & we reserve the right update/amend/remove where accordingly. Port alternations can be made by cruise lines without notification before booking & we will try to update the website where possible.

Any port of call changes (excludes arrival & departure time changes on the original scheduled call date) once your booking has been made, will be provided to you upon the receipt of said notification from your chosen cruise line. All itinerary alterations made by cruise lines are subject to their booking terms & conditions.

Special note: changes and errors sometimes occur. You must check the price & full itineraries of your chosen arrangements at the time of booking. 

3. Insurance 

It is a legal requirement by us & the suppliers that you to take out travel insurance as a condition of booking with them & us which cover all necessary elements including specific cruise related travel insurance, countries you visit, medicial conditions etc. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance

4. Special requests 

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not. 

If you have any special requests including but not limited to medical, mobility, dietary requirements, room requests, please let us know at the time of booking or as soon as you have made your booking online. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not. Details on how to pass on these requests to your cruise line are provided at the time of booking online or once the booking has been made.

Failure to declare any special requests, requirements or needs may result in your holiday being cancelled or being denied boarding at your own expense. We hold no liability or responsibility including financial implications should you fail to notify us or your chosen cruise line in a timely manner of any conditions, requests or requirements you may have.

5. Group Bookings

Special rates, promotions or benefits maybe available through your chosen cruise line. These are subject to their terms & conditions for group policies. Booking not made together at the same time i.e. on different dates, booked online individually etc. it is guests or nominated group leads responsibility to ensure they notify us as soon as they have been booked to ensure they are linked together to qualify for any applicable group booking benefits, should they be available through your chosen cruise line.

To make a group booking it is the responsibility of the person making the bookings (if applicable) to meet the conditions listed in our General Conditions above. In addition, they must also provide at least one email & telephone number for any named guest(s) listed on Pure Holidays booking confirmation(s) to ensure we have an alternative contact for emergencies, final balance reminders, booking notification etc.

It is also the responsibility for both the nominated group lead (if applicable) & guests travelling to ensure they meet all entry requirements including applicable visas, valid passports, cruise travel insurance & notify us of any medical, dietary or mobility requirements that may affect their holiday. Failure to do so, may result in you being denied boarding at your own expense.

Bookings will be linked automatically for anything booked over the phone at the time of booking or post booking including those booked online by us contacting the cruise line. Any available group booking benefits are subject to cruise lines group policies once booked including but not limited to name changes, admin fees, removal of benefits, cancellation charges etc. 

Should any changes be required, these can only be actioned upon a request recieved from the named guest(s) listed on bookings either via phone or email. Any nominated group lead is not able to make any changes unless it's to a booking they are listed on. 

A group lead can be nominated at the time of booking, it will be their responsibility to ensure that all guests are provided with but not limited to Pure Holidays booking confirmation, cruise line confirmations (if applicable), Pure Holidays total costs, due balances & dates (if both are applicable), non-cruise element information, have valid passports/visas & travel insurance etc.

It is the responsibility of the designated group lead to ensure all final balances are paid directly to us by each named guest(s) listed on the Pure Holidays booking confirmation documents provided. Failure to ensure any monies not paid for balances by the dates provided are subject to the conditions listed in sections 1 & 8 of our booking terms & conditions.

Any group booking benefits applied by Pure Holidays including but not limited to special promotions, discounts, free room spaces etc. will be listed on each applicable Pure Holidays booking confirmation for the guest(s) names listed. It is the responsibility of the nominated group lead (if applicable) to provide our booking confirmations with agreed costing outlined. 

Group benefits provided are not to be used by any guest(s) listed or nominated group lead as personal booking commission or incentive of booking with Pure Holidays, unless stated & agreed prior to first booking made via phone or online. Any pre-agreed commisson or incentive, will be subject to conditions set out & provided to the nominated group lead only.

Should any guest(s) listed or nominated group lead be found to be in breach of group benefits provided by Pure Holidays, we reserve the right at our own discretion to alter your booking without notice. This can include but not be limited to, applying booking fees, cancellation at loss of any monies paid, removal of any group booking benefits such as discounts, special promotions, free room spaces etc. This can also include the right to report to the relevant authorities, should it be determined that you are openly commiting fraudlent offences.

6. Changes and Cancellations by you (the Customer) 

Any cancellation or amendment request must be made by the lead name and sent to us in writing (email or post) and will take effect on the day we receive it. Alternatively, by calling us as calls are recorded for training & monitoring purposes, this will used as proof of your cancellation/amendment request, which will be actioned during or post the call. Please ensure that you have received written confirmation of any changes to your booking once cancellation has been completed. Proof of posting is not proof of receipt, therefore you are advised to also confirm all changes by telephone.

Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your arrangements.

Should you cancel due to being advised not travel by a doctor, hospital, health practitioner etc. we strongly recommend you get confirmation such as doctor/hospital letter, treatment plan, hospital admission etc. as you may need this for any potential travel insurance claim made. 

Upon your cancellation request being completed you will recieve an email with your Pure Holidays 'cancellation invoice', which can take up to 72 hrs before you receive it (weekends & bank holidays may take slightly longer). Within this email it will state any cancellation charges & outline what you need to sumbit to your travel insurance, should you be making a claim. 

The supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure). In addition we may charge an administration fee as outlined the Barrhead Bookings Terms & Conditions.

Most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply. Most 'no frills' airlines have cancellation charges of 100% from time of booking. By the Supplier we will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further liability to you.

If you change your booking (excludes name changes)
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be made in writing from the person who made the booking or your travel agent.

You may be asked to pay an administration charge of £25 and any further cost we incur in making this alteration.  You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

Note: Certain travel arrangements (e.g. Apex Tickets/Low Cost Flights) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

Name changes before travel
Except for holidays including budget or scheduled flights if we receive notification for a name change request there may be additional charges applicable by Barrhead &/or your chosen cruise line. For holidays including scheduled flights, please note that some scheduled airlines do not permit name changes for any reason.  Such charges are likely to include the full costs of the flight and may be subject to space being available for a new reservation.

If you cancel your booking 

You, or any member of your party with the consent of the lead name on the booking, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our office, via email or a recorded call over telephone that has been provided at the time of booking. 

Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum penalties as per your chosen cruise line's cancellation policy terms & conditions. Period before departure within which written cancellation by email/post or by verbal communication over the phone has to be recieved by Pure Holidays. Applicable cancellation charges are outlined as per Barrhead Booking Terms & Conditions & your suppliers bookings confirmation or websites.

Note: if the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. The full insurance premium is retained in the event of cancellation.* Bookings that include Budget/Low Cost or Schedule Flights and/or cruise may incur different cancellation charges.  Please enquire at the time of booking.

7. Changes and Cancellations by the Supplier 

We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further liability to you. 

8. Our responsibility for your booking 

Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith.

However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this i.e. deposit amount, if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

9. Financial Protection 

All the package holidays we sell, including those that we might organise for you, come with protection for your money. If you buy a single travel service then this might not apply. If we sell you a Tour Operators Package we may also sell you a separate travel service from anther supplier. As a Package is not a travel service in itself, the Tour Operator will be responsible entirely for the Package as the Organiser. Any other sale would not create a new package or make us an Organiser according the Package Travel and Linked Travel Arrangements Regulations. Package holidays are protected by the package organiser and we will provide you with their confirmation.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

9.1 When Booking Online:  If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via our company, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, our company will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider.

We have taken out insolvency protection with ABTA The Travel Association. You can contact ABTA at 30 Park Street, London, SE1 9EQ; claims@abta.co.uk; 0203 758 8779) if services are denied because of our insolvency. Note: This insolvency protection does not cover contracts with parties other than with us, which can be performed despite our insolvency. A copy of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at http://www.legislation.gov.uk/uksi/2018/634/contents/made

10. Visa, passport and health requirements. 

We can provide general information & advice about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. This includes ensuring you have the correct visa requirements for countries such as the USA & Canada and also being aware of updated passport, customs & border requirements when travelling to EU/Schegen Countries since Brexit.

Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. Please ask us for full details.

We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances in good time before your departure

11. Accommodation Ratings and Standards. 

All ratings are as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

All descriptions and content on our website or otherwise issued by us is done so on behalf of the supplier(s) in question are intended to present a general idea of the services provided by the supplier(s) in question. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any accommodation or any other services please contact us. 

12. Complaints 

Because the contract for your arrangements is between you and the supplier, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their agent immediately. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If you wish to complain when you return home, write to the supplier.

You will see their name and contact details in any confirmation documents we send you. If the matter cannot be resolved and it involves us or another ABTA member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute. See clause 15 and www.abta.com

13. Final Travel Arrangements 

Please ensure that all your travel, passport, visa and insurance documents are in order and where applicable you arrive in plenty of time for checking in at the port or airport. For flights it may be necessary to reconfirm your flight with the airline prior to departure. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund

14. Delivery of Documents & Postage Costs 

All documents such as but not limited to invoices, boarding passes/tickets, holiday summaries, luggage labels are sent via email to the registered email address you provided at the time of booking. Any requests for posted documents will usually be sent to you via Royal Mail. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence.

We allow one free postage of any documents including booking invoices, tickets, luggage labels, parking vouchers, boarding passes etc. per Pure Holidays booking reference. If tickets or other documents need to be reissued all associated postage charges will be required to be paid by guests via an admin fee applied to your booking reference - payment will  be required before any reissued documents will be printed & posted to you.

15. ABTA 

We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. The ABTA platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.